The objective of this procurement procedure is to conclude multiple Framework Contracts in cascade for the provision of unclassified administrative support services to be delivered from contractor’s premises (Lot 1) and classified administrative support services (entailing management of EU classified Information (EUCI)) to be delivered at EUSPA’s HQ and other offices (Lot 2)
Lot 2 (all SC tasks): full-time on-site presence required at EUSPA premises in Prague (Czech Republic), Saint-Germain-en-Laye (France), Toulouse (France), San Martín de la Vega / Torrejón de Ardoz (Spain), and Noordwijk (Netherlands) Lot 1 SC1 Tasks 3, 5, 6 (Welcome office, HR Administration, Recruitment/Training): occasional presence at EUSPA premises in Prague, Czech Republic, approximately one to two times per month as requested Lot 1 routine work: all tasks performed from Contractor's premises (remote/off-site from EUSPA), with remote access to EUSPA IT systems granted via Security Convention (Annex I.M.1)
Tenderers can be natural or legal persons. Tenderers are not obliged to take a specific legal form in order to submit their tenders. All economic operators participating in this procurement, i.e. Prime Contractors, group coordinators, each group member and any proposed sub-contractors, must prove that they have legal capacity to perform the Contract and the regulatory capacity to pursue the professional activity necessary to carry out the work subject to this call for tenders.
At the time of submission of the Tender and during the term of the Framework Contract and of the specific contracts, the Tenderer / Contractor and the economic operators participating in this procurement and/or the contract execution, i.e. primes, each group member and any proposed sub-contractor shall not be in any situation that could compromise the independent, impartial and objective performance of the Framework Contract and of the specific contracts. Each economic operator shall either: (i) confirm their absence of conflicting interest; or (ii) substantiate the potential, perceived or actual conflicting interest, which may negatively affect the performance of the Framework Contract and describe the mitigating measures which remedy such a situation.
The Tenderer must be in a stable financial position and have the economic and financial capacity to perform the Contract.
The Tenderer must have a minimum yearly turnover of Lot 1: EUR 2.000.000 in the last three years preceding the year of launch of the present procurement procedure.
The Tenderer shall demonstrate experience in performing recent and comparable services. For the purposes of this procedure Tenderers shall have relevant professional experience in the provision of services of the same or similar nature as the ones listed in Section 3.1 above during the last five (5) years.
The contract manager shall have very good communication skills in English, proven by a level of the Common European Framework of reference for languages corresponding to B2 level and experience in management of contracts.
The Service Providers shall have at least one (1) year of experience in the provision of similar services, as per Section 3.1 of these Tender Specifications. The Service Providers shall have very good communication skills in English, proven by a level of the Common European Framework of reference for languages corresponding to B2 level.
Compliance with applicable environmental, social and labour law obligations established by European Union law, national legislation, collective agreements or the applicable international social and environmental conventions listed in Directive 2014/24/EU.
The Tenderer shall comply with applicable obligations related to the use of Artificial Intelligence (AI) established by European Union law and/or national legislation.
Minimum quality thresholds (i.e. total minimum score for all the award criteria and individual minimum score for the criteria/sub-criteria), as identified in Section 13.6 below, and compliance to the requirements 3.7 (Ref.: REQ-3.7) and 3.8 (Ref.: REQ-3.8) of the Security Aspect Letter (SAL) attached to the Draft Framework Contract shall operate as minimum requirements, as relevant.
Tenderers can be natural or legal persons. Tenderers are not obliged to take a specific legal form in order to submit their tenders. All economic operators participating in this procurement, i.e. Prime Contractors, group coordinators, each group member and any proposed sub-contractors, must prove that they have legal capacity to perform the Contract and the regulatory capacity to pursue the professional activity necessary to carry out the work subject to this call for tenders.
At the time of submission of the Tender and during the term of the Framework Contract and of the specific contracts, the Tenderer / Contractor and the economic operators participating in this procurement and/or the contract execution, i.e. primes, each group member and any proposed sub-contractor shall not be in any situation that could compromise the independent, impartial and objective performance of the Framework Contract and of the specific contracts. Each economic operator shall either: (i) confirm their absence of conflicting interest; or (ii) substantiate the potential, perceived or actual conflicting interest, which may negatively affect the performance of the Framework Contract and describe the mitigating measures which remedy such a situation.
Any entity (including group members and subcontractors) expected to handle EU classified information (EUCI) at the level of RESTREINT UE/EU RESTRICTED or above during the tendering phase and/or during the execution of the Contract, must have appointed, at the moment of submission of the tender, a Local Security Officer (LSO), who will act as the principal point of contact for security matters related to the handling of EUCI. The entity must have an appointed LSO throughout the duration of the Framework Contract.
Any individual / Service Provider (within any entity including group members and subcontractors) who is expected to carry out tasks requiring handling EU classified information at the level of CONFIDENTIEL UE/EU CONFIDENTIAL or above, during the execution of the Contract, must possess, at the moment of submission of the tender, a Personal Security Clearance (PSC) at the required security classification level for handling EUCI. A PSC is required also for those individuals which, during the execution of the Contract, are expected to access tools or systems for the processing of any EU classified information of the Agency (e.g. the so-called 'GRUE laptop'). The PSC must be issued by the competent national authority of an EU Member State and maintained throughout the entire duration of the Framework Contract, including any potential extensions.
Any entity (including group members and subcontractors) expected to handle EU classified information (EUCI) at the level of RESTREINT UE/EU RESTRICTED or above during the execution of the Contract, must submit, together with the Tender, the duly filled-in and signed (by an authorised representative) (Reinforced) Non-Disclosure Undertaking ('RNDU') provided in Annex I.G.
The Tenderer must be in a stable financial position and have the economic and financial capacity to perform the Contract.
The Tenderer must have a minimum yearly turnover of Lot 2: EUR 1.200.000 in the last three years preceding the year of launch of the present procurement procedure.
The Tenderer shall demonstrate experience in performing recent and comparable services. For the purposes of this procedure Tenderers shall have relevant professional experience in the provision of services of the same or similar nature as the ones listed in Section 3.1 above during the last five (5) years.
The contract manager shall have very good communication skills in English, proven by a level of the Common European Framework of reference for languages corresponding to B2 level and experience in management of contracts.
The Service Providers shall have at least one (1) year of experience in the provision of similar services, as per Section 3.1 of these Tender Specifications. The Service Providers shall have very good communication skills in English, proven by a level of the Common European Framework of reference for languages corresponding to B2 level.
Compliance with applicable environmental, social and labour law obligations established by European Union law, national legislation, collective agreements or the applicable international social and environmental conventions listed in Directive 2014/24/EU.
The Tenderer shall comply with applicable obligations related to the use of Artificial Intelligence (AI) established by European Union law and/or national legislation.
Minimum quality thresholds (i.e. total minimum score for all the award criteria and individual minimum score for the criteria/sub-criteria), as identified in Section 13.6 below, and compliance to the requirements 3.7 (Ref.: REQ-3.7) and 3.8 (Ref.: REQ-3.8) of the Security Aspect Letter (SAL) attached to the Draft Framework Contract shall operate as minimum requirements, as relevant.
Published 25 June 2026 · rebuilt nightly from the official notice.