Outsourcing a number of staff activities to a service provider (Contractor) who will provide the necessary personnel (floor staff) for services such as reception and facilitation or similar services in the Europa Experience.
Permanent physical on-site presence of floor staff at the Europa Experience Multimedia Centre, Kulturhuset, Sergels torg 7, Stockholm, Sweden during all opening hours (Monday–Friday 11:00–19:00, Saturday–Sunday 11:00–17:00), from 15 minutes before opening until 15 minutes after closing Physical presence of floor staff during special events hosted at the EuEx outside regular opening hours Physical presence of floor staff for Role Play Game (RPG) facilitation, briefing and debriefing of groups at the EuEx premises In force majeure/pandemic situations only: the EP/EC could ask the contractor to perform certain tasks remotely such as dealing with information requests, providing online presentations or seminars, developing communication material
The tenderer is required to be enrolled in a relevant professional or trade register, except for international organisations.
Minimum Turnover: Tenderers shall have sufficient economic and financial resources to enable them to perform the contract in compliance with the contractual provisions, given the value and scope thereof. The European Parliament requires tenderers to have a minimum turnover of EUR 700,000 for each of the last two years for which accounts have been closed.
Civil Liability Insurance: Civil liability insurance covering damage caused to third parties while providing EuEx floor staff service (minimum EUR 1,000,000).
Experience in Similar Services: At least three years' experience in services similar to those required by the contract concerned (i.e. communication, public relations, staffing).
Contract Manager and Backup: Contract manager and backup with relevant experience in the domain covered by this contract (i.e. communication, PR, staffing). The contract manager and backup need to have a university-level diploma and be fluent in English and Swedish.
Network of Sufficient Personnel: A network of sufficient personnel to provide the floor staff services laid out in these specifications. This includes access to at least 12 persons available for floor staff services.
Floor Staff Profiles and Qualifications: Floor staff with university-level diploma or ongoing university-level studies; good knowledge of the EU, its institutions and current EU affairs; native-level language skills in Swedish and at least a C1 CEFR level language skills (or equivalent) in English, as guaranteed by a certificate or past relevant experience. At least 25% of floor staff with certified skills in First Aid.
Published 16 June 2026 · rebuilt nightly from the official notice.